We want to know what our customers think and use their views to learn and improve. We provide many ways for customers to shape our services, including a vibrant, growing online community. We regularly change how we work to respond to customer needs.
In 2021-22 we...
…had 2,000 interactions with customers through My Voice, our online community.
…continued investing in digital services for customers to the tune of £4m since the project started in 2020-21.
…found that 88% of customers are happy with our digital self-service.
How we helped...
Our Futures community
We asked our customers how they feel about being part of our online Futures community. Discover in their words what it’s like being a My Voice member.