We want to know what our customers think and use their views to learn and improve. We provide many ways for customers to shape our services, including a vibrant, growing online community. We regularly change how we work to respond to customer needs.
In 2021-22 we...
![Double Graphics 02](/media/3344/double-graphics-02.png)
…had 2,000 interactions with customers through My Voice, our online community.
![Photograph of a 'line-up' of people using laptops and mobiles](/media/3429/shutterstock_392344666.jpg?width=450&height=310&quality=85&v=1d95bd28a7d5670)
![Double Graphics 04](/media/3340/double-graphics-04.png)
…continued investing in digital services for customers to the tune of £4m since the project started in 2020-21.
![Photograph of a man working on multiple computer screens](/media/3430/shutterstock_1032636103.jpg?width=450&height=310&quality=85&v=1d95bd0f6a98410)
![Double Graphics 05](/media/3341/double-graphics-05.png)
…found that 88% of customers are happy with our digital self-service.
![Photograph of a smiling man holding a smart phone and punching the air](/media/3431/shutterstock_1455947291.jpg?width=450&height=310&quality=85&v=1d95bd2bbd1f820)
How we helped...
Our Futures community
We asked our customers how they feel about being part of our online Futures community. Discover in their words what it’s like being a My Voice member.
![](/media/3343/double-graphics-01.png)
![](/media/3340/double-graphics-04.png)
Make your voice heard
Meet Joe
Want to make your voice heard? Join My Voice and have your say.
Click here to meet Joe who supports the My Voice community.